Shipping policy

Production Times

Most portraits are completed within 2 to 4 weeks after your artwork has been approved.

Printed artwork typically requires an additional 3 to 7 business days for professional production before shipping.

If you need your portrait by a specific date, please contact us before placing your order. We’ll gladly let you know whether your requested timeline can be accommodated.

Shipping

Orders are shipped throughout the United States using trusted carriers selected by our professional printing partners.

Shipping costs are calculated during checkout based on your order and destination.

Once your artwork has shipped, you’ll receive tracking information so you can follow its journey.

Packaging

Every print, canvas, and framed piece is professionally packaged to help protect it during transit.

While damage during shipping is uncommon, please inspect your order promptly upon arrival.

If Your Order Arrives Damaged

If your artwork arrives damaged, please contact us as soon as possible and no later than 7 days after delivery.

Please include photographs of:

The damaged artwork
The packaging
The shipping box

We’ll work with our professional print partner to resolve the issue as quickly as possible.

International Shipping

At this time, Pet Portrait Couture ships within the United States.

If you’re located outside the U.S. and are interested in ordering a portrait, please contact us before placing your order to discuss available options.