Shipping policy

Shipping and Digital Delivery Policy

Where We Deliver

Pet Portrait Couture currently ships printed, canvas, and framed products only to addresses within the United States.

Digital portraits are delivered electronically and are available to customers internationally wherever our store and payment services are available. No physical product is shipped when Digital Portrait is selected.

We may expand physical shipping to additional countries in the future.

Custom Artwork Timeline

Every portrait is individually created from the customer’s submitted photograph and creative direction. Production timelines begin after we receive a usable reference photograph, complete order information, and any necessary creative details.

Our estimated timelines are:

First portrait proof: 7–10 business days
Requested proof revisions: approximately 2–3 business days
Final digital file: approximately 1–2 business days after proof approval
Printed, canvas, and framed product production: approximately 5–10 business days after proof approval
Carrier transit within the United States: approximately 3–7 business days after shipment

Business days do not include weekends or holidays.

These timelines are estimates rather than guarantees. High order volume, holiday periods, complex requests, delayed customer responses, additional revisions, material availability, carrier disruptions, or other circumstances may extend production or delivery times. We will notify customers if we anticipate a significant delay affecting an order.

Proof Approval

Printed, canvas, and framed products do not enter production until the customer approves the portrait proof.

Delays in submitting photographs, providing requested information, responding to questions, or approving a proof will extend the completion and delivery timeline.

Please review your proof carefully. Once a proof has been approved and physical production has begun, changes may no longer be possible.

International Digital Orders

International customers may purchase Digital Portraits. Digital files are delivered electronically, so shipping charges and carrier transit times do not apply.

Customers are responsible for determining whether any taxes, duties, currency-conversion charges, or other fees apply to their purchase based on their location and payment method. Applicable charges collected by the store will be displayed at checkout.

Digital Portrait Delivery

Final digital portrait files are sent to the email address associated with the order. Customers are responsible for providing a complete and accurate email address.

Customers should check their spam or junk folders if an expected delivery message is not visible.

If you experience difficulty receiving, downloading, or accessing a digital portrait, contact hello@petportraitcouture.com.

Physical Product Production and Shipping

Printed, canvas, and framed products are produced after proof approval. The estimated production period is separate from carrier transit time.

A product has not shipped merely because the artwork has been approved. Customers will receive a shipping confirmation when the finished physical product has been transferred to the carrier.

Shipping Rates

Available shipping options and charges for physical products are displayed at checkout when applicable. Shipping charges are calculated separately from product prices unless expressly stated otherwise.

Digital Portrait orders do not incur physical shipping charges.

Shipping Addresses

Customers purchasing physical products are responsible for entering a complete and accurate United States shipping address.

If you need to change a shipping address, contact hello@petportraitcouture.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has entered production or been transferred to a carrier. Additional carrier or reshipment charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Tracking

When tracking is available for a physical shipment, shipping confirmation and tracking information will be sent to the email address associated with the order.

Tracking information may take time to update after a shipping label is created.

Digital Portrait orders do not include carrier tracking because they are delivered electronically.

Carrier Delays

Carrier transit times are estimates and are outside our direct control. Weather, holidays, service disruptions, address issues, and other carrier-related circumstances may delay physical delivery.

If tracking has not updated for an extended period or a package appears to be missing, contact hello@petportraitcouture.com. We will help review the tracking information and, when appropriate, assist with a carrier inquiry.

Damaged, Defective, or Incorrect Physical Orders

Please inspect physical products promptly after delivery.

If an order arrives damaged, defective, or incorrect, contact hello@petportraitcouture.com as soon as possible and no later than 7 days after delivery.

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