Refund policy

Return and Refund Policy

Every Pet Portrait Couture artwork is created specifically for the customer using their submitted photograph, selected options, and creative direction. Because our portraits and finished products are personalized, they are generally not eligible for return, exchange, or refund due to a change of mind.

Cancellations

If you need to cancel an order, contact us as soon as possible at hello@petportraitcouture.com.

A cancellation may be approved if work on the custom artwork has not yet begun. Once artwork creation has started, the order cannot be canceled or refunded because time and creative services have already been committed to the personalized portrait.

Proof Approval and Requested Changes

When a proof is provided, please review it carefully before approval. Once the proof has been approved and the final digital file or printed product has entered production, additional changes, cancellations, and refunds are not available.

Approval confirms that you have reviewed the portrait, selected options, composition, and requested personalization.

Custom and Personalized Products

Custom portraits, personalized prints, canvases, framed artwork, and other made-to-order products are final sale except when they arrive damaged, defective, or materially different from the approved proof or order.

Minor variations in color may occur between screens, digital files, printing processes, papers, canvases, and framing materials. These normal variations are not considered defects.

Digital Products

Digital portrait files cannot be returned or refunded after delivery. If you experience a technical problem accessing or downloading your file, contact us so we can help resolve it.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible and no later than 7 days after delivery at hello@petportraitcouture.com.

Include:

Your name and order number
A description of the issue
Clear photographs of the product
Photographs of the packaging if the shipment arrived damaged

We will review the information and, when appropriate, arrange a replacement, correction, or other suitable resolution. Please do not discard damaged products or packaging until we have completed our review.

Do not return an item without contacting us first. Unauthorized returns may not be accepted.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@petportraitcouture.com.